why??

i dont get it. i upgrade to bug fix? and it totally destroys the whole game....wont open at all....fix it please....can someone answer why i paid 20 bucks a while back? and you still dont respond why it is not fixed? its funny. i have researched your games and ratings. i am not being gentle...you guys are lame and horrible. everytime you do an update...half the people say the same thing...it just crashes...fix it dudes...

Paulebe23 about Hearts of Iron III Collection